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Tenancy Services in London: What’s Included and Why They Matter

Landlords
Posted in   May 10 , 2025
Tenancy services

Thinking about renting your property in London as a landlord or tenant can quickly become stressful if not managed properly. There are plenty of legal requirements and maintenance rules that require dedicated attention. In such cases, tenancy services help organise and handle complaints. But what is the role of the service provided for tenants, and are they needed in the London rental market?

Let’s examine tenancy services, how they benefit landlords and tenants, and how service providers can use them to transform their businesses. 

What Are Tenancy Services?

Tenancy services follow the tasks and responsibilities defined in the rental agreement made between the landlord and the tenant. Everything related to tenancy, including collecting rent, handling maintenance issues, and making the process smoother, is involved. In London, the legal requirements are strict, and it takes a professional service to ensure that both parties stay on track. 

What’s Included in Tenancy Services?

Tenancy services are different for every landlord as per the nature, however, most of the services include the following important steps:

1. Tenant Referencing and Right to Rent Checks

Ensure the tenant is suitable before a tenancy starts. This usually involves checking their identity, income, credit history, and previous landlord references. In the UK, landlords are also legally required to carry out Right to Rent checks, which confirm that the tenant has the legal right to live in the country. Failing to do this properly can lead to heavy fines.

2. Tenancy Agreement Setup

A tenancy agreement is a legal contract between the landlord and the tenant. It outlines key details like the rent amount, deposit, length of tenancy, and both parties’ responsibilities. Good tenancy services ensure the agreement is written, fair, and in line with current housing laws, such as the Housing Act and recent Renters’ Reform Bill updates.

3. Deposit Collection and Protection

The deposits should be placed within the government-approved tenancy protection (TDP) scheme within 30 days of receipt. Estate agents like Cribs Estates manage these processes efficiently whilst providing all required documents and addressing rent or deposit-related issues. 

4. Inventory and Check-In Reports

When the tenants move in, a complete inventory, which involves the items in the property and their condition, needs to be considered. The tenancy services include check-in reports, photos, and written conditions. By doing all this, the landlords and tenants are protected in case of any future disputes. 

5. Ongoing Property Management

Another role of the tenancy services is to take care of your property matters. It can be anything related to rent collection, repair and maintenance, legal council notices, inspections, and all tenant communications. Landlords who live away from their homes can easily track and manage issues through estate agents. 

Read More: https://propertymanagementlondon.uk/

6. End of Tenancy Process

When the tenancy ends, tenancy services handle the check-out inspection, assess the property condition, settle any deposit disputes, and ensure a smooth move-out. This helps avoid stress and prevents delays for both sides.

Why Tenancy Services Matter

Tenancy services offer more than management; they offer peace of mind. Landlords who want to reduce risks, save time, and ensure they are compliant with laws often use these services to get fast responses to issues without their involvement.

The rental market is already competitive, and mistakes can further minimise the chances of getting properties listed. Failing to meet requirements like issuing a gas safety certificate, serving notices, and protecting deposits can lead to legal action. These services make the process more efficient and safe for landlords, whether new or seasoned in the market. 

Are Tenancy Services Only for Landlords?

No. While many tenancy services are designed to support landlords, they also benefit tenants. A well-managed tenancy means tenants can expect better communication, faster repairs, and proper handling of legal documents. Since everything is properly documented, disputes over things like deposits or repairs are also less likely.

Tenants renting through professional agencies with strong tenancy services often report a better overall experience than those dealing directly with individual landlords who may not follow best practices.

Tenancy Services and Legal Compliance

The UK government regularly updates its regulations regarding renting. Recent changes to EPC rules, such as introducing smoke and carbon monoxide alarms, and the Renters’ Reform Bill have introduced new landlord requirements. Keeping up with these changes can be difficult, especially if you own multiple properties or work full-time.

Tenancy services ensure all legal requirements are followed. This includes serving correct notices, renewing safety certificates, and protecting landlord and tenant interests. Having professionals manage this side of renting gives everyone peace of mind.

How Cribs Estates Can Help

Cribs Estates offers reliable and comprehensive tenancy services for landlords and tenants across London. From finding the right tenant and setting up a secure agreement, to managing rent, repairs, and legal checks, we take care of everything so you don’t have to worry.

Our team stays current with all legal changes, ensuring your tenancy stays compliant at every stage. Whether you're a landlord looking for hands-free property management or a tenant seeking a well-managed home, Cribs Estates is here to support you.


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